CUSTOMER COMPLAINT POLICY

We at Life Supply Corporation and Diversified Medical Equipment Services strive to meet the needs of every customer by providing the very best products and services available. If you feel that we do not measure up in any way or you have concerns about patient care and safety, we want and need to know about it. To file a complaint with either Life Supply Corporation or Diversified Medical Equipment Services, customers may contact the individuals listed below, or may forward a written complaint to the address below. All complaints will be acted upon promptly and appropriately. Customers may be assured all complaints will be addressed and the customer need not fear retribution for filing such complaint.

Contact the branch manager at the branch serving you:

Life Supply Corporation,                                  413-593-5555
Chicopee, MA.

Diversified Medical Equipment Services,      978-537-8707
Leominster, MA.

Contact the General Manager                          413-593-5555
                                                                               Toll Free 877-593-5433
Write:
Life Supply Corporation
General Manager
11 Veterans Drive
Chicopee, MA. 01022

If, after contacting Life Supply Corporation and/or Diversified Medical Equipment Services Management, you are still not satisfied and you feel that you have an issue that can not be resolved by dealing with Life Supply Corporation or Diversified Medical Equipment Services Management, you may contact the Joint Commission on Accreditation of Healthcare Organizations by any of the following manners:

Calling: The Joint Commission toll free at 1-800-994-6610

OR

Faxing: The Office of Quality Monitoring at 1-630-792-5636.

OR

E-Mail: Complaints to complaint@jcaho.org

OR

Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181